Our On-Time, On-Budget Guarantee

On remodels that start with a Design Agreement, you get two promises in your signed contract. Your price is fixed, and your finish date is in writing. If we finish late, you get 20% of your contract price back.

See What Your Project Costs

Who it covers

The guarantee covers remodel projects whose Design Agreement is signed on or after October 27, 2026. Projects with a Design Agreement or contract signed before that date are not covered. It comes with your signed remodel contract, not with a calculator range or a quote.

On budget

For the work in your plan, you pay the price in your contract.

On time

Your contract has a guaranteed finish date. If the work isn't substantially complete by that date, you get 20% of your contract price back. It comes off your final payment first, and anything left over is refunded to you within 30 days.

What "substantially complete" means

"Substantially complete" means the work is done and you can use the space. Small punch-list items don't count.

What moves the date

The finish date moves day for day for delays outside our control: severe weather, supplier or shipping delays on materials ordered on time, and waits for inspections or utility companies. We tell you in writing whenever a delay moves your date, so you always know where it stands.

What doesn't end it

Small hidden problems found once walls or floors are open are covered by the contingency allowance in your contract. They don't end the guarantee.

What ends it

Any signed change order ends the guarantee for your project, including one for a larger hidden problem. So does any pause you cause: a time work has to stop because you asked us to stop, or because something on your side (access to the home, materials you're supplying, selections, decisions, or payments) wasn't ready when the work needed it. If your contract ends early for any reason, the guarantee ends with it. After a change order or a pause, you still get the new price or an updated schedule in writing before work starts again.

The full wording

The full terms are in our Terms of Service. The guarantee is part of your signed remodel contract, and if this page and your contract differ, your contract controls.